Nice to Meet You!
I've always been interested in maximizing potential—taking good and making it great. For businesses, that means evolving current processes to save time, dollars, and energy. For people, that means experimenting and following up with deliberate practice to achieve your goals.
Let's strike up a conversation and see how I can help you engineer success.
Check Out My Latest Blog Posts
Professional
4 Time Management Tips for Customer Success Managers
The multi-modal nature of customer success makes time management challenging. Here's 4 tips that help take me from Customer Success Manager to Customer Success Ninja.
Personal
Pixelbook Diary #1: Getting Started
In this entry I go through the setup for Android apps and Linux support. The Pixelbook comes ready to support both; however, as I found out there are some potholes that you may not have realized.
Reviews
Farm Don’t Hunt: The Definitive Guide to Customer Success
Guy Nirpaz employs the easy to understand metaphor of growing existing trees as opposed to hunting new game throughout the text. Use this book to introduce the basic principles of Customer Success.