Who Am I?

My name is Jonathan Hsu. I am a life-long learner driven by solving problems through creativity and understanding of context. While my path has been non-traditional, my capacity for excellence and leadership has always followed. I thrive in environments where I can help others, have the autonomy to be creative, and am continually facing new challenges. My experiences have shaped who I am and differentiate me from the rest of the world.

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Thousand Hours of Instruction
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Age I Began University Teaching
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Age I Started My First Job Teaching
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Years I’ve Been a Black Belt

Professional Experience

Solutions Engineer & Customer Success | Zerion Software

2016 – Present

Originally focused on training and onboarding. Responsibilities have matured to include account management and solutions engineering. Emphasis placed on deep discovery to identify the business needs of organizations.

Adjunct Faculty | George Mason University

2010 – 2016

IT 102 – Discrete Structures:  Adapted material for a culturally sensitive student-base, improved student learning with a process-oriented strategy and emphasis on critical thinking.
IT 207 – Applied IT Programming:  Redesigned course objectives and instructional materials, student-base primarily working professionals, maintained course schedule while providing patient individualized instruction when necessary.

Lead Instructor | Black Belt Academy

1997 – 2015

Trained and supervised staff, managed growth plans for students, developed relationships with students and parents, oversaw curriculum, organized charity and fundraising events, improved community outreach.

Academic Experience

PhD in Education | Current

Dissertation: How Practical and Professional Experiences Influence the Teaching Practices of Adjunct Faculty

Master’s of Science in Applied Information Technology | 2010

Program Foci: Organizational Leadership and Ethics, IT Program Management, Emerging Challenges in IT

Bachelor’s of Science in Information Technology | 2008

Lead for capstone project: Online Support Ticketing System.
Recipient of Outstanding Service Award for contributions to department website.

Solutions Engineering

Collaborative Discovery
Architecture & Design
Deployment & User Adoption
Data Integrations & APIs
Full Stack Development

Customer Success

Account Management
Onboarding & Training
Marketing & Outreach
Growth & Expansion

Interpersonal Skills

Leadership
Communication
Relationship Building

StrengthsFinder Themes

Relator
Competition
Strategic
Maximizer
Individualization