Category: Professional

The Coexistence of Customer Success and Professional Services

Make the customer successful. In pursuit of this simple yet difficult goal, I find myself asking the same question over and over. Do I fish for the man or do I teach the man to fish? Well duh, dummy you teach them to fish. Except it’s not that easy because customers don’t want the small fish, they’re looking for whales.

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What is a Success Engineer?

A Success Engineer is professional success creator. How do I do that? I take a belly-to-belly approach.

First, define the challenge and what constitutes victory. Next, co-create and co-execute a logical, boots-on-the-ground strategy to incrementally work towards success.

Look around, I hope you learn something, and enjoy your visit!

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