You don’t have to look any further than your favorite mom and pop shop-or in my case karate dojo - to get a pretty damn good playbook of what customer success looks like.Read More
In my experience, successfully navigating the closure of a project is equal parts confidence and empathy. You have to be strong enough to let go, but also respect the psyche of the customer. Additionally, you cannot be too eager to wash your hands and disengage preemptively.Read More
Make the customer successful. In pursuit of this simple yet difficult goal, I find myself asking the same question over and over. Do I fish for the man or do I teach the man to fish? Well duh, dummy you teach them to fish. Except it’s not that easy because customers don’t want the small fish, they’re looking for whales.Read More
What is a Success Engineer?
A Success Engineer is professional success creator. How do I do that? I take a belly-to-belly approach.
First, define the challenge and what constitutes victory. Next, co-create and co-execute a logical, boots-on-the-ground strategy to incrementally work towards success.
Look around, I hope you learn something, and enjoy your visit!
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