The multi-modal nature of customer success makes time management challenging. Here’s 4 tips that help take me from Customer Success Manager to Customer Success Ninja.Read More
Like an investor you have limited resources, primarily time. Often, picking one project means cooling the jets on another prospect. So how do you know which to pick? It’s not as simple as the one that pays the most…Read More
Guy Nirpaz employs the easy to understand metaphor of growing existing trees as opposed to hunting new game throughout the text. Use this book to introduce the basic principles of Customer Success.Read More
What is a Success Engineer?
A Success Engineer is professional success creator. How do I do that? I take a belly-to-belly approach.
First, define the challenge and what constitutes victory. Next, co-create and co-execute a logical, boots-on-the-ground strategy to incrementally work towards success.
Look around, I hope you learn something, and enjoy your visit!
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